LEGAL REFERENCE

Your Privacy Matters to Us

We've built tuntung with your data protection at the centre. This policy covers how we collect, use and safeguard your account information, payment details and activity across our...

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tuntung Your Privacy Matters to Us

How We Handle Your Information

tuntung collects personal information to deliver your account, process deposits via DANA, OVO, GoPay and QRIS, and improve your experience in our live dealer rooms, slot lobbies and sportsbook. We use cookies, device identifiers and transaction logs to keep fraud out, personalise your lobby view and keep our platform running smoothly. Your data is processed under the laws of supported regions in

Indonesia. We never sell your information to third parties. All payment data is tokenised and encrypted; we do not store full card or e-wallet credentials on our servers.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here.

Email Support Send us a message at [email protected] with your account details and we'll respond within 24 hours with answers to your data and policy questions.
Live Chat Open your account and use our in-lobby chat to reach our privacy team. They can help with data requests, deletion and policy clarification in real time.
Account Settings Your profile page includes privacy preferences, activity logs and data download options. Update your contact preferences or request a full data export anytime.
EDITORIAL CLARITY

We Keep This Consistent

Encryption Standard

All payment and personal data moves over TLS 1.2+ encryption. Your DANA, OVO, GoPay and QRIS transactions are tokenised before storage, never logged in plain text.

Regular Audits

tuntung undergoes annual third-party security audits and compliance reviews. Our infrastructure is tested for vulnerabilities and penetration flaws by independent specialists.

Data Minimisation

We only collect information needed for account setup, payment processing and fraud detection. We don't ask for excessive personal data or use tracking beyond what's necessary.

Retention Policy

Account data is kept for your tenure with us plus six months after closure for dispute resolution. Payment records are retained per local accounting standards for supported regions.

User Rights

You can request access, correction or deletion of your personal data. Submit requests via your account settings or [email protected]; we confirm within 14 days.

Breach Response

If we detect unauthorized access to your account or payment details, we notify you immediately and our security team isolates the affected data within the hour.

Privacy Across Our Pages

This Page (Privacy Policy)Details how we collect, protect and use your personal information, payment data and account activity across tuntung's live casino, slots and sportsbook.
Terms of ServiceSets out your account rights, prohibited behaviour, dispute resolution and what happens when you use tuntung's platform for gambling, slots and live dealer games.
Cookie PolicyExplains the cookies, tracking pixels and device identifiers we use to recognise you, keep your session active and personalise your lobby experience across visits.
Payment Methods GuideCovers DANA, OVO, GoPay and QRIS transaction flows, minimum amounts, processing times and how your payment details connect to your tuntung account securely.
Responsible PlayLists account pause tools, session limits and support resources available to you. This page focuses on data; that page covers behavioural controls and help options.
Affiliate PrivacyIf you promote tuntung, this separate policy covers how we handle affiliate referral data, commission calculations and partner information in compliance with local laws.
Mobile App PrivacySpecific to our iOS and Android apps, detailing permissions requested, device storage, background activity and how app-level data differs from web account data.
AT A GLANCE

What Defines Our Data Approach

Zero Third-Party Sales We never sell your personal or payment information to advertisers...
Session Encryption Every time you log in, your browser and our servers...
Transparent Logs We keep detailed logs of who accessed your account, when...
Payment Tokenisation Your payment method is converted into a unique token. We...
Right to Delete You can request full account closure and data deletion. We...
Compliance Ready tuntung aligns with data protection standards in supported Indonesian regions...

Privacy & Data Questions Answered

We collect your name, email, phone number, date of birth and identity verification details for account setup. We also track your deposit method (DANA, OVO, GoPay, QRIS), transaction history, device ID, IP address and gameplay activity. This data is used for account management, fraud prevention and compliance with local regulations.

Your e-wallet and payment credentials are tokenised immediately and never stored in plain text on our servers. All transactions encrypt using TLS 1.2+, and payment data is segregated from your account profile. We undergo annual security audits and maintain PCI compliance standards for payment processing.

Yes. Submit a data deletion request via your account settings or email [email protected]. We remove your personal information within 30 days. Payment records are retained for six months to comply with local accounting rules and dispute resolution requirements.

We use cookies for session management, gameplay personalisation and fraud detection. You can review our full Cookie Policy in your account settings. Essential cookies keep you logged in; optional tracking cookies improve your lobby experience but can be disabled anytime.

Only authorised tuntung staff can access your data, and only for account support, fraud investigation or legal compliance. We never share your information with third-party advertisers, data brokers or marketing firms without your explicit consent.

If unauthorised access occurs, we notify you immediately via email or in-app alert. Our security team isolates affected data within the hour and investigates root causes. We'll help you reset credentials and monitor your account for fraud if needed.

Account activity logs are kept for your tenure plus six months after closure for dispute resolution and chargeback handling. Payment records are retained per local accounting standards in supported Indonesian regions. You can request older data deletion anytime, though some records must stay for legal reasons.